When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors.

If you enter the shipping address incorrectly when the order is placed, please email orders@parkerranch.com immediately for correction. Should your shipping address change, please update your address prior to the invoice date either via your account or by writing to orders@parkerranch.com.

If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents and you will not be refunded. In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded. If you would like an order that was improperly addressed or not retrieved on the guaranteed delivery date reshipped, you will be charged 50% of the cost for the replacement shipment.